Shipping Policy

• Most orders are processed within 1–3 business days (excluding weekends and holidays).
• Processing times may be longer during sales, holidays, new product launches, or supply chain interruptions.
• Your order is not shipped until payment is received and verified.
• You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Shipping methods, carriers, and delivery speed vary depending on:

• Your location
• The product's warehouse location
• Inventory availability
• Carrier constraints
• Customs or import requirements

Domestic Shipping (United States)

Typical estimated delivery windows:

• Standard: 5–7 business days
• Expedited: 2–3 business days
• Express: 1–2 business days

International Shipping

We ship to select international destinations. Delivery times generally range from 7–21 business days, depending on:

• Destination country
• Local customs clearance
• Carrier networks
• Regional restrictions

For orders shipped outside the United States:

• The recipient is responsible for all customs duties, VAT/GST, import taxes, brokerage fees, and any additional charges imposed by local authorities, unless otherwise stated at checkout.
• These charges are not collected by Quack Brands and are outside our control.
• Customs processing may cause significant delays.

If a package is refused due to unpaid customs fees, the order may be considered forfeited, and refunds may be reduced or denied depending on carrier returnability.

Shipping rates are calculated at checkout based on:

• Product weight and dimensions
• Destination address
• Selected shipping method
• Real-time pricing from carriers or fulfillment partners

We occasionally offer free shipping promotions, which may apply only to certain products, regions, or order minimums.

You will receive tracking information once your order ships.

You can track your shipment by:

• Clicking the link in your shipping confirmation email
• Entering the tracking number on the carrier's website
• Contacting our support team if you encounter tracking issues

Tracking updates may experience delays depending on carrier scanning practices.

Please contact us within 7 days of an expected delivery date if:

• Your tracking shows "delivered" but the package is missing
• Your package arrives damaged
• Your package is significantly delayed
• Your item never arrived despite reasonable carrier timeframes

We will assist with an investigation; however:

• Carriers determine final resolution on lost/stolen packages
• Replacements or refunds for lost packages may depend on carrier findings
• We are not responsible for packages stolen after confirmed delivery

To help avoid theft, consider shipping to a secure address.

It is the customer's responsibility to provide accurate and complete shipping information at checkout.

Quack Brands is not liable for:

• Packages returned due to incorrect/insufficient addresses
• Delays caused by address errors
• Additional fees for address corrections or re-shipment

If a package is returned due to address issues, we may require the customer to pay re-shipment costs.

For pre-order or backordered items:

• Estimated shipping dates are subject to change
• Orders containing both in-stock and pre-order items may ship together or separately at our discretion
• Additional delays may occur based on supplier availability or manufacturing schedules

For logistical reasons, your order may arrive in multiple shipments from different warehouses. Tracking numbers will be provided for each shipment.

We may not ship certain items to:

• Countries with prohibited or restricted product entry
• Regions affected by carrier suspensions
• Countries with sanctions, embargoes, or heightened import regulations
• PO Boxes, APO/FPO addresses, or remote regions (case-by-case)

Restrictions may vary based on product size, material, or regulatory status.

For questions about shipping or help with an order: