Refund Policy

We do not accept returns for:

• Change of mind
• Buyer's remorse
• Items that have been opened or used
• Items without original packaging
• Items damaged after delivery
• Items returned without authorization

To qualify for a return:

• You must contact us within 7 days of delivery
• Provide your order number and photos of the defective/damaged item
• Return must be approved in advance with an RMA (Return Merchandise Authorization)

Unless prohibited by local law:

• Customer pays return shipping for all approved returns
• Original shipping charges are non-refundable

Exceptions (required by law):

• Brazil – We must cover all return shipping for regret-period returns
• EU/UK – If exercising statutory withdrawal rights, merchant may require customer to pay return shipping if clearly stated
• Other regions where consumer law mandates return-shipping coverage

This policy will be applied based on your shipping destination.

If your product arrives damaged, defective, or incorrect:

Email support@quackbrands.com within 7 days of delivery

Include:

• Order number
• Description of the issue
• Clear photos or video showing the defect/damage

If your claim is approved:

• We may provide a replacement at no cost
• OR issue a refund to the original payment method
• OR provide a prepaid return label (only where legally required)

We reserve the right to require a physical return of the item before issuing a refund or replacement.

The following items are final sale and cannot be returned or refunded:

• Products without a verifiable defect
• Opened, used, or partially consumed items
• Personalized or custom-made items
• Digital products after access or download
• Consumable goods (unless defective)
• Hygiene-sensitive products once opened
• Items returned without original packaging
• Items damaged through misuse, neglect, or improper storage

If a product is ineligible, it will be returned to the customer at their expense.

Because Quack Brands sells internationally, some regions impose mandatory consumer protections. We follow them as required:

European Union (EU) / United Kingdom (UK)

Under EU/UK consumer law, buyers are entitled to a 14-day right of withdrawal for most online purchases.

However, this right does not apply to:

• Digital products after access
• Custom items
• Sealed hygiene products once unsealed
• Goods damaged after receipt

Brazil (Mandatory 7-Day "Regret Period")

Brazilian law requires:

• A 7-day unconditional return period counting from delivery
• Full refund including shipping both ways

Australia

We must provide refunds for:

• Faulty or defective products
• Goods not fit for purpose
• Goods not as described

"Change of mind" returns are at our discretion.

Once we receive and inspect any required return:

• Refunds are typically processed within 5–10 business days
• Refunds are issued to the original payment method only
• Banks and payment processors may require additional processing time

We may deny refunds when items:

• Are returned used
• Are missing parts or packaging
• Do not match the claim submitted
• Were damaged due to customer handling

To protect the integrity of our policies and brand, we may restrict or deny refunds, returns, or replacements when we detect:

• Excessive return behavior
• Fraudulent claims
• Chargeback abuse
• Item-switching
• Use inconsistent with normal product functionality

We reserve the right to close or block accounts engaged in abusive behavior.

For refunds, returns, or questions: