Privacy Policy

We collect information directly from you, automatically when you use our Services, and from certain third-party partners.

1.1 Information You Provide to Us

• Name, email address, mailing address, and phone number
• Account login credentials (if you create an account)
• Billing and shipping information
• Order history and transaction records
• Customer service inquiries, chatbot interactions, and survey responses
• Marketing preferences and communication opt-ins

1.2 Information We Collect Automatically

• IP address and approximate location (country/region)
• Browser type, device type, operating system
• Pages viewed, time spent, links clicked
• Referring URLs
• Cookies, pixels, beacons, and similar technologies

1.3 Information from Third Parties

We may receive personal information from:

• Payment processors
• Shipping carriers and logistics partners
• Advertising and marketing platforms
• Analytics providers (e.g., Google Analytics)
• Fraud prevention services

We use personal information for the following purposes:

To Provide and Improve Our Services

• Process and fulfill orders
• Communicate about orders, shipments, returns, and product updates
• Provide customer support
• Maintain, personalize, and improve the user experience

Marketing & Engagement

• Send newsletters or promotional materials (with consent where required)
• Personalize recommendations and product content
• Measure advertising performance

Safety, Security & Compliance

• Detect and prevent fraud or unauthorized transactions
• Enforce our Terms of Service
• Respond to lawful requests from regulators or authorities

We use essential, functional, analytics, and advertising cookies. A detailed description of cookie categories, partners, retention periods, and your options to manage preferences can be found in our Cookie Policy.

Where required (e.g., EU/UK), we present a Cookie Consent Banner allowing users to accept, reject, or customize non-essential cookies.

We may share information with trusted third parties solely for operational purposes:

• Payment processors (for order transactions)
• Shipping and fulfillment partners
• Customer support platforms
• Analytics and marketing service providers
• Cloud hosting and IT infrastructure providers
• Fraud detection and security services
• Professional advisors (legal, accounting, audit)

All partners are contractually obligated to protect your information and use it only for the purposes we authorize.

Quack Brands operates in the United States and works with partners across multiple countries. Your information may be transferred to and processed in jurisdictions outside your home country.

Where required by law (EU/UK), we rely on:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Equivalent safeguards

We retain personal information only as long as necessary to:

• Fulfill orders
• Provide customer support
• Meet legal, accounting, or tax obligations
• Secure our systems and prevent fraud
• Improve our Services

When no longer needed, data is securely deleted, anonymized, or archived according to global best practices.

Your rights depend on your jurisdiction. They may include:

GDPR / UK GDPR / Similar Global Rights

• Access your personal data
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Withdraw consent
• Data portability
• File a complaint with a supervisory authority

California (CCPA/CPRA)

• Know what information is collected
• Request access or deletion
• Opt out of "selling" or "sharing" personal information
• Request correction of inaccurate information

To exercise any of these rights, contact us at privacy@quackbrands.com.

Our Services are not directed to children under:

• 13 years of age (U.S. COPPA)
• 16 years of age (EU/UK GDPR)

We do not knowingly collect information from children. If you believe a child has provided data, contact us and we will remove it.

We implement administrative, technical, and physical safeguards, including:

• Encryption of data in transit
• Limited internal data access
• Secure server hosting
• Regular vulnerability scanning
• Fraud and abuse monitoring

No system is completely secure. Use of our Services is at your own risk.

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Last Updated date.

Where required by law, we will notify users of material changes.

For privacy-related questions or requests:

For additional information, please refer to:

• Terms of Service
• Cookie Policy
• Refund Policy
• Shipping Policy
• Accessibility Statement
• Corporate Legal Notice